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Apollo Group TV Customer Service: How to Reach Support
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Apollo Group TV customer service at Apollo Television runs on three channels: WhatsApp at +1 347 676 4880, email at support@apollotelevision.us, and the live chat on every page of this website. WhatsApp is the fastest for orders, renewals and quick fixes; email suits refunds and billing questions. This is support for subscriptions bought on apollotelevision.us. If you paid a different Apollo-named website, contact the seller you paid, because we can't see or change accounts sold elsewhere.
Contact Apollo Group TV support
| Channel | Contact | Best for |
|---|---|---|
| +1 347 676 4880 | Orders, renewals, setup help and checking for outages | |
| support@apollotelevision.us | Refunds, billing questions and copyright notices | |
| Live chat | The chat bubble in the corner of any page on this site | Quick questions while you browse |
You can message us at any time of day on any of the three. Include the details listed below and we can help you faster.
What Apollo TV support can help with
Many answers are already written up. Start with the guide for your question, and message us if it doesn't solve it:
| Question | Start here |
|---|---|
| Choosing or paying for a plan | Apollo Group TV subscription prices |
| Renewing before or after your plan runs out | Apollo Group TV subscription renewal |
| Installing the app on a new device | device setup guides |
| Signing in or getting your login details again | Apollo TV login and password help |
| Error codes such as 403, 400 or connection timeout | Apollo Group TV status code fixes |
| Buffering or channels that won't load | Apollo TV troubleshooting |
| Refunds within 7 days of purchase | Refund Policy |
What to send so we can help faster
- Your username, from your activation message. Never your password.
- Your device (for example Firestick 4K or Samsung smart TV) and the player app you use.
- The exact error code or message; a photo of the screen is best.
- What you've already tried, so we don't ask you to repeat it.
- For payment or refund questions: the payment method, the date, and the transaction ID.
Protect yourself from fake Apollo Group TV support
Searches for Apollo Group TV customer service also bring up Facebook groups, third-party phone numbers and lookalike websites calling themselves official. Apollo Television only gives support through the WhatsApp number, email address and live chat on this page.
- We never ask for your password.
- We never ask for card numbers or gift cards.
- We only send payment details in reply to an order you started yourself.
If someone claiming to be Apollo support contacts you first, or asks for any of the above, don't reply. Message us on the number on this page instead.
Refunds and billing
Email support@apollotelevision.us within 7 days of purchase with the email address on your account, your order date and transaction ID, and what went wrong. Contact support first if you haven't yet: most setup problems are fixed in minutes, and a refund only applies when we can't get the service working on your device.